I received a complaint today from a customer about children playing in the hall. Yes, yes, I know...what a scary thought. Children playing and not just sitting in front of a television screen mindlessly playing video games.
I informed the kids that they'd have to play outside as a customer had complained. I said that I was okay with it, but we have to respect everybody's wishes.
A few seconds later, a rather tall and large woman entered my office in a complete huff. Demanding that I retract my statement that it's okay for children to play in the hall. I stated that I wouldn't, but had respected her wish and the children were no longer playing in the hall.
She goes on about the safety of other patrons. I told her that nobody else complained, so they don't have a problem with it. She informed me that they don't know how to complain properly. I told her that I had heard her complaint and dealt with it.
She decides to pursue it further and states that by me saying that it's okay, I have confused the individuals as English is clearly their second language. I told her that I would no longer continue this line of conversation as I felt it was rude. She said that I have no right to speak to her that way or anybody and that she knows people and how they act. I asked how she knew that English was their second language and she said that she had observed them talking to one another. I asked how English being a second language means they need further clarification about what I've said. She had no response to that.
I told her that the issue had been dealt with and she starts yelling at me and how I don't know anything about customer service. I informed her that her young son appears to be embarassed and that I had heard what she said, addressed it, and now wanted to get back to my work. She yells 'You heard me. You heard me. Well then, if you heard me, I guess I'll be on my way.'
People are stupid. Please don't be stupid like this woman! This'd be Jay's tip of the day.
No comments:
Post a Comment