Working in customer service can really suck ass and lately, I find myself getting more and more frustrated. Mostly, because I keep getting stupider and stupider customer complaints.
I've only found one site that boasts this kind of stuff at notalwaysright.com. But I'm seriously considering starting a new blog that strictly focuses on the dumbest of all complaints.
Here's a few from recently that I think qualify:
1) I want to speak to head office. Every time, I speak to you, you're smiling.
Reply: Here's the number (said with a big smile).
2) How am I to know who's the staff and who's the participants, if everybody is dressed up for the theme day? The staff should always wear their staff shirts.
Reply: The participants are the one's that look like their under the age of 8 and probably under 4" tall. The staff would be those over 16 and usually 5" and up.
3) I'm calling to complain that the staff play too much with the participants.
Reply: If I grant your request, I'd have 59 parents calling to say that the staff don't play enough.
Anybody else work in the customer service industry or used to and have some really stupid complaints?
2 comments:
I work in fundraising and financial services, so I get loads of stupid questions and complaints.
Worst one - "So that $1000 donation I made in 2006, can I get that back. I kind of need the money now." Clearly unfamilar with how a donation works I actually had to explain why we couldn't give him $1000 from 3 years ago.
People are desperate, maybe they thought a non-profit organization would be more sympathetic.
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